1. Sites covered by this Privacy Statement This Privacy Statement applies to all Dr Laurence Tham-owned websites and domains, and our wholly owned subsidiaries (“Dr Laurence Tham websites.”) Links to non-Dr Laurence Tham websites The Dr Laurence Tham websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Dr Laurence Tham website. Dr Laurence Tham does not control those sites or their privacy practices, which may differ from Dr Laurence Tham’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Dr Laurence Tham Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Dr Laurence Tham; that sharing is verned by that third-party company’s privacy policy.
2. Types of information we collect This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. Personal information is information that is associated with your name or personal identity. Dr Laurence Tham uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Dr Laurence Tham . We take seriously the trust you place in us. Dr Laurence Tham will not sell, rent or lease your personal information to others. On some Dr Laurence Tham websites, you can order products or services, request information, subscribe to marketing or support materials, register yourself or your Dr Laurence Tham products, or apply for a job at Dr Laurence Tham. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional. Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Dr Laurence Tham collects and analyzes non-personal information to evaluate how visitors use the Dr Laurence Tham websites. Non-personal data we collect may include the pages visited on the Dr Laurence Tham websites, unique URLs1 visited within http://www.drlaurencetham.com.au/, browser type and IP2 address. Most non-personal data is collected via cookies or other analysis technologies. http://www.drlaurencetham.com.au/ Web pages use cookies, Web beacons and other technologies for data analysis and personalization services. Dr Laurence Tham also places ads on other websites that may use cookies. To learn more, read Dr Laurence Tham use of cookies and Web beacons.
3. Children’s privacy Dr Laurence Tham is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Dr Laurence Tham does not knowingly collect information from children under the age of 13 and Dr Laurence Tham does not target its websites to children under 13.
4. How we use your information Dr Laurence Tham uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some Dr Laurence Tham websites. Occasionally we may also use your information to contact you for market research regarding Dr Laurence Tham products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 7, “Your privacy preferences and opting out”). Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers’ credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or Dr Laurence Tham and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases. In order to offer you a more consistent and personalized experience in your interactions with Dr Laurence Tham, information collected through one Dr Laurence Tham service may be combined with information obtained through other Dr Laurence Tham services. Dr Laurence Tham is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within Dr Laurence Tham and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries Dr Laurence Tham will still handle information in the manner we describe here. Non-personal data is aggregated for reporting about Dr Laurence Tham website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
5. Who we share your information with Dr Laurence Tham will not sell, rent or lease your personal information to others. Dr Laurence Tham will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Dr Laurence Tham shares customer information across Dr Laurence Tham-owned business entities and companies working on our behalf, but only as described above in “How we use your information.” Dr Laurence Tham contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of Dr Laurence Tham and may not use it for any purpose other than to carry out the services they are performing for Dr Laurence Tham. These service providers may change or we may contract with additional service providers to better accommodate our customers. Dr Laurence Tham will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of vernmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of Dr Laurence Tham or its subsidiaries; or (iv) to protect the personal safety of Dr Laurence Tham employees and third parties on Dr Laurence Tham property. Circumstances may arise where, whether for strategic or other business reasons, Dr Laurence Tham decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Dr Laurence Tham’s practice to seek appropriate protection for information in these types of transactions.
6. Your choices Dr Laurence Tham gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Dr Laurence Tham-wide marketing communications. Dr Laurence Tham-wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Dr Laurence Tham-wide communications by postal mail, e-mail and telephone.
7. Your privacy preferences and opting out Non-subscription services Dr Laurence Tham will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these types of non-subscription communications by following the instructions below.
Please specify your privacy preferences by writing to Dr Laurence Tham – be sure to provide your name, e-mail and postal address in all correspondence. Subscription services To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods: Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions Write toDr Laurence Tham – be sure to provide your name, e-mail and postal address, and relevant information about your Dr Laurence Tham subscriptions and registrations
8. Your information and third-party companies Certain Dr Laurence Tham services are linked with those from unrelated third-party companies, some which offer you the option to share with both Dr Laurence Tham and the third party personal data you provide. Examples include the ability to register software products from multiple vendors from a single Dr Laurence Tham Web page, to request communications from Dr Laurence Tham marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.
9. Access to and accuracy of your information Dr Laurence Tham strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Dr Laurence Tham’s websites may limit access to specific individuals through the use of passwords and other personal identifiers. The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page or use Dr Laurence Tham Passport.
10. Keeping your information secure Dr Laurence Tham is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Dr Laurence Tham has in place appropriate physical and managerial procedures to safeguard the information we collect. We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, Dr Laurence Tham subscribes to a fraud management service. This service gives you and Dr Laurence Tham an extra level of security to guard against credit card fraud to protect your financial data.
11. Third Party services used on this site, such as Google, can collect information such as IP Addresses, or anything else your browser can provide. Dr Laurence Tham can not dictate or know what these companies collect or do with this information. Any personal information that you enter on this site will not be given to these third party services, unless required by law.
12. Changes to this Statement If there are updates to the terms of Dr Laurence Tham’s Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, Dr Laurence Tham will provide notification to affected customers.
13. Contacting us We value your opinions. If you have comments or questions about our privacy policy, please email us at: privacy@drlaurencetham.com
Rev. August 2010
1A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, http://www.drlaurencetham.com.au/ is the URL for Dr Laurence Tham’s home page.
2An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
